Barriertherm UK Complaint Procedure

• Contact Us: Reach our customer service team via email, phone, or online form.

• Provide Details: Include your name, contact info, order number (if applicable), and a clear description of the issue.

• Acknowledgement: We’ll confirm receipt within three working days and provide a reference number.

• Investigation: Our team will review the complaint and may request more information if needed.

• Resolution: We’ll offer a solution or explanation within 10 working days.

• Escalation: If unresolved, escalate to a senior team member for further review.

• Feedback: After resolution, we may request feedback to improve our services.

Located at Primrose Hill Industrial Estate, Unit 15, Wingate Way, Stockton on Tees, TS19 0GA. Come and explore our extensive range of products!

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